Our Policies
United Community Services (UCS), encompassing Redland Community Centre and Wynnum Community Place, is committed to operating with transparency, accountability, and care.
Our policies reflect the standards and values that guide how we work, support our community, and ensure the well-being of everyone who connects with us.
Each policy provides a clear framework for decision-making and outlines the responsibilities of our staff, volunteers, and partners. They are regularly reviewed to ensure compliance with legislation and alignment with best practice across the community services sector.
Governance and Accountability
We follow the highest standards of governance, ensuring compliance with relevant legislation and the requirements of the Australian Charities and Not-for-profits Commission (ACNC).
Our Board & General Manager oversees all financial, operational, and strategic decisions, supported by clear policies on:
Financial management and reporting
Risk management and compliance
Conflict of interest
Code of conduct
Child Safety and Wellbeing
We are a Child Safe Organisation and believe that every child and young person has the right to feel safe, respected, and supported.
All staff and volunteers undergo working-with-children checks, and we maintain policies covering:
Child Safety and Wellbeing
Mandatory Reporting
Staff and Volunteer Screening
Privacy and Confidentiality
Your privacy matters to us.
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy and Confidentiality Policy, which outlines how information is collected, stored, and shared responsibly.
Workplace Health and Safety
We are committed to providing a safe and healthy environment for all staff, volunteers, and visitors.
Our Work Health and Safety Policy ensures proactive risk management, regular safety checks, and training across all sites.
Inclusion and Diversity
Our community welcomes people of all backgrounds, abilities, and identities.
Our Inclusion and Diversity Policy reflects our belief in equality, respect, and dignity for all, ensuring that no person experiences discrimination or exclusion.
Complaints and Feedback
We value your feedback and take all complaints seriously.
Our Feedback and Complaints Policy provides clear steps for raising concerns so we can address them promptly and fairly.
You can contact us directly or submit feedback through our online form or reception.
Accessing Our Policies
If you would like to know more about a particular policy, please contact us via:
📧 info@redlandcommunitycentre.org
