Service Navigator

The Service Navigator program has been designed to aid members of the Redland and Bay Island community in understanding disaster management better. Funded by Commonwealth/ State Disaster Recovery Arrangements (DRFA), this two–year project has an emphasis on early intervention in order to help individuals become self–sufficient in the event of a natural disaster. The program employs a Service Navigator/rebuild case manager, known as our Service Navigator, who provides one–on–one appointments and 1–hour workshops/training sessions. If needed, the Service Navigator program will refer community members to additional support from other agencies to ensure that their homes are safe and secure; this includes the Structural Assistance Grant (SAG) and the Resilient Home Fund. The program is open to all residents in the Redland and Bay Island areas, and aims to link them to the relevant practical assistance and psychosocial support they require to rebuild, adapt and recover. Clients may enter the program through the Emergency Relief program, Community and Inter-agency referrals or self-referrals. If you are a resident of the Redland or Bay Island area and are looking for local services or options for support, the Service Navigator program could be a great resource for you.