Complaints & Feedback
At United Community Services Inc. (UCS) – home of Redland Community Centre and Wynnum Community Place – we are committed to creating a supportive and respectful environment for everyone who accesses our services.
We understand that sometimes things don’t go as planned, and we welcome your feedback. Whether it’s a compliment, suggestion, or concern, your input helps us to improve our programs and continue providing the highest standard of care to our community.
We see feedback and complaints not as criticism, but as valuable opportunities to learn and grow. By addressing concerns thoughtfully, we can refine our services, strengthen our relationships, and ensure that every person who engages with UCS feels heard, respected, and valued.
Our Commitment
Every concern is treated with respect and sensitivity.
We aim to respond to all complaints as quickly as possible.
No one will ever be disadvantaged for providing honest feedback.
We use your feedback to improve how we work and the services we provide.
Your voice helps shape our organisation – thank you for taking the time to share it with us.
