Affordable

Affordable weekly, fortnightly or monthly instalments.

3 Hamper Options

You can choose from 3 affordable hampers.

Payment

The instalment is debited from your nominated credit card or debit credit card.

Delivery

You hamper will be delivered to your door in late November early December.

  • $3.30/week

    Small Hamper*

  • Total Cost $141.90

    What’s Included

    • 2 litre vanilla ice cream (Black and Gold)
    • 2 kg ham
    • 1 uncooked chicken
    • 1 box of gravy powder (Black and Gold)
    • 1 litre of long life custard
    • 1 bag of frozen peas (500 grams)
    • 1 bag of frozen carrots (500 grams)
    • 1 bag frozen potatoes (600 grams)
    • 1 frozen apple pie (Black and Gold)
    • 1 box of lime jelly (Black and Gold)
    • 1 box of raspberry jelly (Black and Gold)
    • 1 litre of long life cream
    • 1 large can of tinned peaches (825 grams)
    • 1 jar of mustard pickles (250 grams)
    • 1 jar of cranberry jelly (275 grams)
    • 1 jar of wholegrain mustard (175 grams)
    • 1 fruitcake (800 grams)
    • 1 Christmas Pudding (Black and Gold)
    • 1 box of Shapes Biscuits (175 grams)
    • 1 bag of mixed lollies – party mix (Black and Gold)
    • 1 large bag of plain potato chips (330 grams)
    • 1 litre bottle of lemonade (Black and Gold)
    • 1 litre bottle of soda water (Black and Gold)

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  • $6.60/week

    Medium Hamper*

  • Total Cost $283.80

    What’s Included

    • 2 litre vanilla ice cream
    • 2 kg ham
    • 1 uncooked chicken
    • 1 box of gravy powder
    • 2 litre of long life custard
    • 1 bag of frozen peas (500 grams)
    • 1 bag of frozen carrots (500 grams)
    • 1 bag frozen potatoes (600 grams)
    • 1 frozen apple pie (600 grams)
    • 1 box of lime jelly
    • 1 box of raspberry jelly
    • 2 litre of long life cream
    • 1 large can of tinned peaches (825 grams)
    • 1 jar of mustard pickles (250 grams)
    • 1 jar of cranberry jelly (275 grams)
    • 1 jar of wholegrain mustard (175 grams)
    • 1 fruitcake (800 grams)
    • 1 Christmas Pudding
    • 1 box of Shapes Biscuits (175 grams)
    • 1 bag of mixed lollies – party mix (465 grams)
    • 1 large bag of plain potato chips (330 grams)
    • 2 litre bottle of lemonade
    • 2 litre bottle of soda water
    • 2 litre bottle of fruit juice
    • 1 litre bottle of ginger ale
    • 1 can of pineapple slices (450 grams)
    • 1 bag salted nuts (375 grams)
    • 1 can fruit salad (825 grams)
    • 1 sponge cake (or madeira cake)
    • 2 dips (185 grams each)
    • 1 box of water crackers (125 grams)

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  • $12.10/week

    Large Hamper*

  • Total Cost $520.30

    What’s Included

    • 4 litre vanilla ice cream
    • 2 kg ham
    • 2 uncooked chickens
    • 1 box of gravy powder
    • 2 litre of long life custard
    • 2 bag of frozen peas (500 grams each)
    • 2 bag of frozen carrots (500 grams each)
    • 1 bag frozen potatoes (600 grams each)
    • 1 frozen apple pie (600 grams)
    • 1 frozen cheese cake (410 grams)
    • 1 box of lime jelly
    • 1 box of raspberry jelly
    • 2 litre of long life cream
    • 1 large can of tinned peaches (825 grams)
    • 1 jar of mustard pickles (260 grams)
    • 1 jar of cranberry jelly (280 grams)
    • 1 jar of wholegrain mustard (210 grams)
    • 1 fruitcake
    • 1 Christmas Pudding
    • 1 box of Shapes Biscuits (175 grams)
    • 2 bag of mixed lollies – party mix (465 grams)
    • 1 large bag of plain potato chips (330 grams)
    • 2 litre bottle of lemonade
    • 2 litre bottle of soda water
    • 2 litre bottle of fruit juice
    • 1 litre bottle of ginger ale
    • 1 can of pineapple slices (450 grams)
    • 2 bag salted nuts (375 grams each)
    • 1 can fruit salad (825 grams)
    • 1 sponge cake (or madeira cake)
    • 4 dips (185 grams each)
    • 2 box of water crackers (125 grams each)
    • Variety of 4 cheeses
    • 1 box of Roses Chocolates (450 grams)
    • 1 box 12 party pies
    • 1 box 12 party sausage rolls
    • 1 bottle of tomato sauce (500 ml)
    • 1 bottle of barbecue sauce (500 ml)
    • $100 meat platter (including steak, sausages, chops and patties)

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* All photos are for illustration purposes only.  Actual product may vary due to availability of stock.
You must live within the Redland Bay and Wynnum/Manly areas to be eligible to apply for the Happy Hamper Club
A once-off set up fee of $5.50 will be charged on initial receipt of your application.
All prices are GST inclusive

Frequently Asked Questions

HOW TO PLACE AN ORDER

You are able to order a product for yourself or someone else as a gift.

The hampers are available via a payment plan, no interest charges, no credit traps.

All the orders are delivered to you once a year before Christmas.  You can add extra hampers throughout the year.

You can pay weekly, fortnightly or monthly.

A once off administration fee of $5.50 will be charged to you on receipt of your application.

Online

Select the Hamper you would like to purchase.  Click the “Add to Order” Button corresponding to the product you would like to purchase.  Items will be added to your shopping cart which will automatically update to show the current total.  When you have added everything you would like to order, click on “Checkout” and follow the simple instructions that lead you through the ordering process. It’s that easy!

Please Note: In most delivery locations, the price of products includes collecting your payments (charged to us by our bank) and delivery (If you live on the islands in the Redland Bay region you will be charged extra – if delivery is required) – please see Terms and Conditions of Purchase.

Post or Email

You can download a Hamper Order Form and scan and email it to [email protected] or post it to PO Box 337, Capalaba  Qld  4157.

WHERE DO I DOWNLOAD A PDF VERSION OF THE HAPPY HAMPER ORDER FORM?

You can download a PDF version of the Happy Hamper Order Form from here.

HOW TO COMPLETE A DOWNLOADED ORDER FORM

  1. Membership Details
    Cross the relevant box and write your Membership Number if you have one.
  2. Mailing Address
    Complete your personal address details.
  3. Delivery Address
    Complete the delivery address details if different from the mailing address.
  4. Special Instructions 
    Please provide any special delivery instructions (ie: the lot number / leave with neighbour / call before delivery etc).
  5. Contact Details
    Please provide at least 2 forms of contact details and please include an email address AND telephone number.
  6. Hamper Order Details
    Write the details of the hampers that you want: Hamper Description, Quantity and Price. Total up your order and write the total amount in the box provided.
  7. Gift Order to Friends and Family
    Cross the box on page 2. Then turn to the Gift Order Form on page 3 to complete the receiver’s address details and the message you would like to include.  You will need to complete a separate order form for each gift recipient.
  8. Signature
    Print and sign your name and fill in the date.
  9. Payment Details
    Choose your payment start date, payment frequency and payment date.
  10. How Can I Pay for my Order
    By Direct Debit of your Credit Card or Debit Credit Card.  (Not your EFTPOS Card).

IS THERE A COOLING OFF PERIOD?

Yes.  If you can cancel your order within 21 days of the date of the original order confirmation you will not be charged a cancellation fee.  Please see our Cancellation Policy for more information.

ARE THERE ANY EXTRA COSTS?

We do charge a once-off $5.50 administration charge on initial receipt of your application.

HOW DO I CHANGE MY BANK ACCOUNT DETAILS?

You can change your bank account details by logging on to your Charegebee Account Portal or alternatively you can download the PDF version of the Change of Direct Debit Details Form and scan and email, or post it to us.

WHERE DO I DOWNLOAD THE CHANGE OF DIRECT DEBIT DETAILS FORM?

You can download the PDF version of the Change of Direct Debit Details Form here.

CAN I STOP A DIRECT DEBIT PAYMENT?

Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e. before Friday midday for a Monday payment).

WHAT HAPPENS IF I MISS A PAYMENT?

We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 29 November 2019.

WILL I BE CHARGED IF I MISS A PAYMENT?

Your bank, Credit Union or Building Society may charge you a fee. Redland Community Centre will charge you a small dishonour fee of $5.50 to cover charges we incur.

WHAT HAPPENS IF I CAN’T KEEP UP MY PAYMENTS?

We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 07 3245 2117. If you miss more than 2 consecutive payments we reserve the right to cancel your Hamper Order.  Please see the Cancellation Policy for more information.

WHAT HAPPENS TO MY PAYMENTS ON PUBLIC HOLIDAYS?

Your Direct Debit payment will come out the next working day. Please note that Redland Community Centre is located in Brisbane, therefore we observe all QLD holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.

CANCELLATION POLICY

You may cancel your order at any time prior to the delivery of goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee. If you miss than more than 2 consecutive payments, we may elect to cancel your Hamper Order.

After the Cooling Off Period, Redland Community Centre will charge you a cancellation fee as follows:

  • prior to 1 August: 20% of monies paid at the cancellation date (up to a maximum cancellation fee of $200)
  • after 1 August: 50% of monies paid at the cancellation date (up to a maximum cancellation fee of $500)

CAN I ORDER PRODUCTS AS A GIFT FOR SOMEONE ELSE?

Yes. You’ll need to place your online gift order separately from your own order. When you do, simply let us know that it’s a gift and during the checkout process we will request the gift delivery address. We won’t write to the recipient so it will remain a surprise.

CAN I CHANGE MY ORDER?

Yes, you can change your order any time until the Last Change Date (this does not include cancellations; refer to the table below for dates). Just remember that changing your order can lead to an increase or decrease in your payments. This does not include cancellations; please refer to our cancellation policy in the Terms and Conditions of Purchase for full details.

WHAT HAPPENS ONCE I'VE PLACED MY ORDER?

You can expect to receive an order confirmation within 5 working days. Please check all your details carefully as this is what we have on record for you. If any of the details are incorrect please Contact Us immediately and we will make the necessary changes. If you do not receive an order confirmation, please Contact Us.

CAN I ORDER AT ANYTIME DURING THE YEAR?

No. We take orders up until the 1 February, 2019 for the Christmas Hamper.

2019 HampersLast Order DateLast Change DateFinal Payment
Hamper1 February 20191 September 201929 November 2019

WHERE DO YOU DELIVER TO AND WHEN WILL THEY ARRIVE?

All deliveries are made from mid-November to mid-December.  We will contact you closer to your delivery time with your delivery details.  Due to the nature of frozen goods customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into the freezer as soon as you receive them.  Your hamper orders will arrive between 7am and 7pm on your scheduled delivery date. Unfortunately, Redland Community Centre cannot provide you with a specific time.  Please note if your Hampers do not contain frozen goods they may be left at your premises if our courier considers it safe to leave.

If will not be home on the day of delivery then you can also opt to collect the hamper from IGA Marketplace Cleveland, Cnr Shore Street West and Old Cleveland Road, Cleveland.  Please contact Redland Community Centre on 07 3245 2117 if you wish to collect your Hamper from IGA Marketplace Cleveland.

Should you live on one of the islands inside of the Redland City Council area, we may ask you to collect your Hamper from IGA Marketplace Cleveland, Cnr Shore Street West and Old Cleveland Road, Cleveland.

While every effort is made to deliver on the date advised, Redland Community Centre cannot accept liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Redland Community Centre (and/or its staff). Redland Community Centre cannot accept any liability resulting from a contracted party’s failure to deliver on the date advised. Should your delivery address change, please inform Redland Community Centre immediately.  Deliveries to islands may incur an on-forwarding freight charge .  If a delivery address is changed after the 1 September, Redland Community Centre reserves the right to charge a redelivery fee.

WHAT HAPPENS IF I CHANGE ADDRESS?

If you change your address, simply Contact Us to let us know as soon as possible. If a delivery address is changed after 1 September , Redland Community Centre may charge an administration fee of $5.50.

Terms and Conditions of Purchase

When placing a Hamper order with Redland Community Services, you are agreeing to the following Terms and Conditions.

 

PAYMENTS

Payment Start Date
Once you have placed your order, payments via Direct Debit will start on the date you selected.
Payments on Public Holidays

Your Direct Debit payment will come out the working day prior to the public holiday. Please note that Redland Community Centre is located in Brisbane, therefore we observe all QLD public holidays.

If you wish to skip a payment that would land on a public holiday, you will need to let us know before Mid-day on the working day prior. Example: Australia Day 2019 observed on Monday 28th January 2019. Therefore, a payment due on that date would be taken on Friday 25th January 2019. If you needed to skip that payment you would let us know by midday Thursday 24th January 2019.

Total Costs and Outlays

The breakdown of the Hamper Costs are set out below:

Small Hamper

Medium Hamper

Large Hamper

Initial Admin Fee

$5.50

$5.50

$5.50

Other Service Fees

$43.00

$43.00

$43.00

GST

$12.90

$25.80

$47.30

TOTAL COST TO YOU

$147.40

$289.30

$525.80

Charges may also be added to this cost if you:

  • miss a payment (for more information please click here);
  • make a late change to your contact details (for more information please click here);
  • make a late change to your hamper (for more information please click here);
  • miss a delivery, or require delivery outside of the Redland City Council region or to one of the islands located within the Redland City Council region (for more information please click here);
  • have an inactive account (for more information click here); and/or
  • cancel your subscription outside of the Cooling Off Period (for more information click here).

Adding to, or altering your order may also change the total amount you will need to pay.

Missed Payments
If you miss a payment we will automatically recalculate and slightly increase your future payments so that your order is fully paid by the Final Payment Date. If several payments are missed, we will reduce your order to make the remaining payments easier. We reserve the right to reduce or cancel your payments should your plan fall too far behind. We are not responsible for your bank charges if payments fail. We will charge an administration fee of $5.50 if a payment fails.
If you are unable to keep paying, we will reduce your order to the amount you have already paid, and you will still receive products and/or vouchers for Christmas. We are happy to discuss your order at any time. Simply Contact Us.

Stopping a Direct Debit Payment
If you call us on 07 3124 0264 by midday the working day before your payment is due, we can stop a payment (i.e.: before Friday midday for a Monday payment).

HOW TO CHANGE YOUR ORDER

You can change your order any time until the Last Change Date shown below:

2019 HampersLast Order DateLast Change DateFinal Payment
Hamper1 February 20191 September 201929 November 2019

Just remember that changing your order can lead to an increase or decrease in your payments. A customer service representative will be more than happy to help you out. To contact us, click here or email us at [email protected].  If you require a change to be made to your order after 1 September, Redland Community Centre reserves the right to charge you an administration fee of $5.50.

CANCELLATION POLICY

You may cancel your order at any time prior to the delivery of goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee. If you miss than more than 2 consecutive payments, we may elect to cancel your Hamper Order. After the Cooling Off Period, Redland Community Centre will charge you a cancellation fee as follows:

  • prior to 1 August: 20% of monies paid at the cancellation date (up to a maximum cancellation fee of $200)
  • after 1 August: 50% of monies paid at the cancellation date (up to a maximum cancellation fee of $500)

PRICING & GST

Should there be a product change, an appropriate substitution, of comparable value may be made.  All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Redland Community Centre reserves the right to substitute or adjust hamper contents accordingly to cover the increase.

Administration Fee
A once-off administration fee of $5.50 will be charged on initial receipt of your Hamper application.

DELIVERY

Delivery – General
All deliveries are made from mid-November to mid-December, unless stipulated otherwise. We will contact you closer to your delivery time with your delivery details. If you order multiple items, you may receive your items over multiple days. Please note if your Hampers do not contain frozen goods they may be left at your premises if our Courier considers it safe to leave.

While every effort is made to deliver as advised, Redland Community Centre cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Redland Community Centre (and/or its staff). Redland Community Centre does not accept any liability resulting from a contracted party’s failure to deliver as advised. Deliveries to islands may incur an on-forwarding freight charge. Should your delivery address change, please inform Redland Community Centre immediately. If a delivery address is changed after the 1 September, Redland Community Centre reserves the right to charge an administration fee of $5.50.

Delivery – Frozen Goods
Due to the nature of frozen goods, customers must be home to accept delivery on the day advised or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen products into your freezer as soon as you receive them.

Collection of Hampers
If you will not be home on the day of delivery then you can also opt to collect the Hamper from IGA Marketplace Cleveland, Cnr Shore Street West and Old Cleveland Road, Cleveland. Please contact Redland Community Centre on 07 3245 2117 if you wish to collect your Hamper from IGA Marketplace Cleveland.

Delivery – Islands
Should you live on one of the islands inside of the Redland City Council area, we may ask you to collect your hamper from IGA Marketplace Cleveland, Cnr Shore Street West and Old Cleveland Road, Cleveland.  If we deliver to the islands, we will charge an extra delivery fee.

Delivery – Change of Address
Should your delivery address change, please inform Redland Community Centre immediately. If a delivery address is changed after 1 September, Redland Community Centre reserves the right to charge an administration fee of $5.50.

RETURNS

We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant (we’ll make sure you are happy with your order in time for Christmas). We are unable to accept returns for other reasons such as if you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.

PRODUCT REPLACEMENT

We only use brands you know and trust. This ensures they’re all top quality. And, we only deal with suppliers who have an established track record of the very highest quality. While we make every effort to supply you with your products, stock and suppliers may change. Redland Community Centre reserves the right, to make substitutions of any products. When this is necessary, we’ll ensure that they’re of equal or greater retail value.

CREDIT BALANCE

We reserve the right to deduct a $5.50 administration fee per annum from any credit balance on an inactive account.

DIRECT DEBIT TERMS AND CONDITIONS

General information regarding the details of the direct debit arrangements (DDA) between Redland Community Centre and the customer are contained in Section 8. Payment Details of this Order Form.

Redland Community Centre will give notice to the Customer if it proposes to vary any of the DDA’s.

In the event of a customer requesting deferment, or alteration to the DDA, such request must be made to Redland Community Centre by telephone by midday 1 business day before the proposed DDA is executed.

Any requests to stop a DDA or temporarily cancel a DDA should be made direct to Redland Community Centre in the first instance. Redland Community Centre will then make the necessary adjustments to the DDA arrangement.

In the event of a dispute by a customer in relation to the DDA, the dispute must be made, in the first instance directly to Redland Community Centre. Redland Community Centre will then respond to a request in writing within 10 business days.  Redland Community Centre will then make the necessary adjustments or take the necessary action to rectify the situation.  If the above parties cannot resolve the dispute, the customer reserves the right to escalate the dispute to their Financial Institution.

The customer is advised to check account details against a recent bank statement to ascertain if the bank account is available for direct debits. If uncertain, it is advisable to check with the Financial Institution before completing the DDA.

It is the responsibility of the customer to have sufficient clear funds available in the relevant account by the due date to permit the payment of debt items initiated in accordance with the DDA.

In the event that a DDA payment falls on a day, which is not a business day across Australia, the DDA will be processed on the next business day. If it is not a business day in the place of lodgement, but a business day elsewhere, the DDA will be processed on that day.  If the customer is unsure as to when the debit will be processed to the nominated account, they should enquire direct to their Financial Institution.

When a DDA item is returned as unpaid to Redland Community Centre by a Financial Institution, the fees incurred by Redland Community Centre will be borne by the Customer. Redland Community Centre will not attempt to access a customer’s account again under the provisions of the DDA until such time as there is notification to the customer as to the next DDA attempt.

Redland Community Centre will not divulge any information to any external parties regarding a customer’s records and account details without the customer’s prior written consent. However, the Bank may require such information to be provided in connection with a claim made on it relating to an incorrect or wrongful debt.

OTHER

Contract
There will be no contract between Redland Community Centre and a customer until Redland Community Centre issues a notice confirming the customer’s order. Each contract is governed by the law of the state or territory in which the customer resides except for residents of the ACT whose contracts will be governed by the law of NSW.

CONTACT DETAILS

Redland Community Centre Inc

ABN: 20 407 790 052

29 Loraine Street
(PO Box 337)
Capalaba Qld 4157

Phone: 07 3245 2117
Email: [email protected]